Frequently Asked Questions

Shipping

Shipping destinations:

• We ship both locally and worldwide.
• All products will be shipped from our Malaysian Warehouse which where our office is at as well.

Shipping times:

• Local orders take 3-7 business days to be delivered (Please go here to find out more) to you and we ship within 2-3 business days.
• International orders take 7-14 business days to be delivered via Pos Laju and we ship within 3  business days (Please go here to find out more)
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders of SGD100 / RM150 and above will have free shipping.
• Orders under SGD100 / RM150 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Payments

Please note that ALL Transactions are in Malaysian Ringgit [MYR] as the products will be shipped from our Malaysian Headquarters. 

Our prices are pretty much controlled and similar for Malaysia and Singapore.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards through  PayPal.
  
• We also accept offline payments via check & direct bank deposit thorugh Ipay88

Note that additional exchange fee may apply if your currency is other than Malaysian Ringgit (MYR).

Exchange Policy

Your 100% satisfaction is important for us. We offer a 14-days  Exchange Policy:

• Timing: we have a 14-days Exchange Policy, since the day item was received.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns in Singapore / Malaysia, please head to one of our stores to perform the return. If you have any difficulty returning at our stores, please email us at hello@ripcurl.com.my with the subject Exchange' and include your order number, name and the reason for the return.
• Please note that customers are responsible for shipping costs of returned items if you cannot come to our stores.
• For more information about our Exchanges, you can head to this page

Order Placements

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

International Taxes

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.