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Warranty

Rip Curl prides itself for making products for The Search - To do so, the products must be of the highest quality and must be able to withstand the test of nature. 

Here is our Warranty & Information on:-

For the process of how to claim against our warranty, please email us at hello@ripcurl.com.my

Watches

Our warranties only apply to watches purchased from authorised Rip Curl retailers (with purchase receipt from an authorised retailer). Without limitation to this, our warranties do not apply to products purchased from non-authorised online retailers, on Ebay or similar auction sites as we have no certainty as to where such products are sourced and how they have been treated.

  • Five Years on Movements from the date of purchase. A Movement is the part inside the Watch that makes it work, but it does not include the Crown, sometimes called the Winder. 1 year for Outlet Store purchase.
  • Two Years on Water resistance from the date of purchase (1 year for Outlet Store purchases). We recommend all Watches be serviced, resealed, and tested for water resistance every 2 years, as heat, salt, and other elements will diminish water resistance over time. Have this done at the Rip Curl Watch Service Centre and we will then issue a new warranty for another 12 months. (Cost for the service and resealing to be provided upon request.)
  • 1 Year on battery. 3 months for Outlet Store purchases.

Battery Replacement. Rip Curl’s watch warranty service centre can replace all batteries and at the same time will reseal and test the watch functions and water resistance. We will then issue a new one year warranty on the new battery, water resistance and workmanship. Cost for battery changing will be given upon request.

Not covered by warranty:

  • Glass
  • Band
  • Case
  • Dials / Hands
  • Crown / Stem
  • The warranty is void if the watch is opened by anyone other than a Rip Curl Service Centre.


Also not covered is damage caused by general wear and tear or any accidental damage. All warranty claims MUST be sent with a purchase receipt clearly showing the purchase date.

The warranty book is not proof of purchase without a purchase receipt. eg. a purchase receipt is the cash register receipt or your credit card statement. Rip Curl reserves the right to repair or replace, with an equivalent style, any warranty watch.

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Equipments - Backpacks, Wallets and Travel Accessories

1 Year from date of purchase on manufacturing defects

Rip Curl bags, wallets and travel accessories are warranted to be free from defects in materials and workmanship for 1 year from original date of purchase when used under normal conditions and for the purpose intended. This warranty does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. Please keep your receipt, as proof of purchase is required.

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Apparels & Swimwear

Manufacturing Defects

We provide a 14 days exchange and return policy from the date of purchase for our apparels and swimwear for any defects in workmanship on the products. Please keep your receipt, as proof of purchase is required.

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